At NIADOUN, we take great care in crafting each piece with love and attention to detail. If your purchase isn’t quite what you expected, no worries — you can request a return or exchange within 14 days of receiving your order.

How to Request a Return

To start a return:
• Email our Client Services team at info@niadoun.com within 7 days of receiving your order.
• Once we receive your message, we’ll share the return address with you.

Return Guidelines

• To help us keep every item in perfect condition, please make sure that:
  Your item is unworn, unused, and unwashed, with all original tags and packaging.
  • Hygiene stickers (if included) are still in place.
  • The item has no scent or signs of wear — like perfume, smoke, or food smells.
• Ensure your return is pre-registered and shipped with sufficient postage, and don’t forget to include your invoice number with the return.
  
  

Returns must be received within 14 days of delivery.

Exchanges

Want a different size or style?
Just follow the same return steps. Please note: return shipping costs for exchanges are the customer’s responsibility.

A Few Important Notes

• If an item doesn’t meet the return conditions, we’ll have to send it back to you.
  • NIADOUN may decline returns that show signs of wear or damage not related to production.
  • Need help caring for your piece? Check our wash & care guidelines.

Thank you for choosing NIADOUN.
We’re honored to be part of your elegant journey.